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Returns & Exchanges

我們希望您每次購物都能感到開心滿足。不過,如欲退還貨品,以下是退貨程序︰

 

  1. 如貨品在運送途中被破壞,所有貨品可於收到後七天內退還。

  2. 所有退還貨品必須保留原來包裝,並且沒有任何損壞和刮痕,方能退還。

  3. 請先通過電子郵件的方式聯絡我們 (標題請註為"申請退貨"),電郵內提供:

    1. 訂購日期

    2. 訂購號碼

    3. 原因

    4. 情況

    5. 有關貨品情況之照片

  4. 客戶服務部會馬上跟閣下聯絡,作出退貨安排。

  5. 當我們收取及檢查退貨後,便會安排退款。

We hope that you will feel happy every time you shop. However, if you want to return the goods, the following is the return procedure:

 

If the goods are destroyed during transportation, all goods can be returned within seven days of receipt.

All returned items must be kept in their original packaging and free of any damage and scratches before they can be returned.

Please contact us by email (title for "Request for Return"), provided by email:

Order date

Order number

the reason

Happening

Photo of the goods

Customer Service will contact you immediately to make a return arrangement.

When we collect and check the return, we will arrange a refund.

All right reserved by Monster Mama. 

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